FAQ's

How long does standard delivery take?

Standard orders from tinykids.pk are usually delivered within 3 to 5 working days after order confirmation.

Is urgent delivery available?

Yes, urgent delivery is available for customers who choose a non-cash on delivery payment method. Urgent orders are delivered within 22 to 30 hours after confirmation.

What are the shipping charges?

Shipping charges range between PKR 280 to PKR 320, depending on the delivery location and specific order requirements.

When is my order processed?

All orders are processed only after confirmation. Delivery timelines may vary due to factors such as weather conditions, courier delays, or operational issues.

What is the time limit to request a return or refund?

Customers can request a return or refund within 7 days of receiving the order. Requests made after this period may not be accepted.

In which cases is a refund applicable?

Refunds are applicable only for genuine and verified issues, such as receiving a damaged product or an incorrect item.

How does the refund verification process work?

All refund requests are first reviewed by the quality control team. After verification, the support team ensures the issue meets the refund criteria before approval.

How and when will I receive my refund?

Approved refunds are sent via bank transfer and usually take 3 to 7 working days to reflect in the customer’s bank account.